Once we’ve confirmed your delivery date and supplied you with the registration of your new car, you must arrange your vehicle insurance, if not included in your contract.
The car should have a fully comprehensive insurance policy and the hirer obtaining finance is the main policy holder on the insurance certificate. This policy should start from the date of the arranged delivery.
Please note, for personal contract hire agreements, the finance company is the registered owner and keeper of the vehicle.
On the delivery day, your vehicle will be delivered to your home address or place of employment - subject to being on the UK mainland.
Delivery will be arranged during normal working hours of 9 am – 5 pm, Monday – Friday only. Your delivery driver will have your contact details and they are advised to contact you on the day of delivery to give a more accurate time of arrival.
Please check the registration details match your paperwork. Then, check all bodywork and the interior of the car to confirm you are completely satisfied with its condition - you will be asked to sign a delivery satisfaction note to confirm this.
If you see any damage, please report this to the driver and note it on the delivery paperwork. Also, as evidence, we advise you to take photographs of the damage.
Vehicle Contracts Ltd and/or the supplying dealer cannot be held responsible for any reported damage after accepting delivery and signing a satisfaction note.
When your vehicle arrives, the handover process begins with the driver. Please ensure you have a minimum of two sets of keys and a car manufacturers manual is supplied in the vehicle.
The driver is available to talk you through the functions of the vehicle from key-fob operations to the functionality of the vehicle.
Please call us immediately to check the registration details you have been given. Sometimes human errors can be made but we will clarify the correct details so that the issue can be remedied quickly.
Please report this to the delivery driver straight away. Also note this on the delivery paperwork, take photos and let us know. Rest assured any reported damage through no fault of your own at handover will be rectified.
Please let us know 72 hours before the arranged delivery date (Mon - Fri, working hours only). This will allow us enough time to change the delivery date to suit you.
Failure to do this could result in a terminated delivery fee charge
Don't worry, this is normal. Your last part of your paperwork is the delivery note. Once we have received this back from the delivery driver, we can complete your documentation pack.
Normally, one to 14 days after delivery, your first initial rental will be taken by direct debit.
Yes, please check you have a minimum of two sets of keys, the manufacturers manual (normally in the glovebox), locking wheel nut, a spare tyre and a tyre repair kit, if applicable.
For more delivery FAQs, please visit our full FAQs page.