Initial Disclosure

Initial Disclosure Document

The independent national regulator for financial services is called the Financial Conduct Authority (FCA). We are required by the FCA to give you an "Initial Disclosure Document." This document serves several functions, of which is to guarantee that you are given important information about our organisation, the fees we charge for our services, the goods, and services we provide, and the regulations under which we operate. Additionally, what you should do if you have a complaint.

About Vehicle Contracts Ltd

Vehicle Contracts Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Conduct Authority No is 725582. Our role is to offer customers with a broker service and to form suitable vehicle leasing agreements with our panel of funders.

Our head office is based in Coleshill, Birmingham.

You can view more information about the staff on our About Us page here.

Products we use

As an FCA-approved credit broker, we can connect you with our panel of lenders who can assist you with financing your car and provide any additional goods or services you might need, such as servicing plans and vehicle maintenance packages. To assist you get the most relevant deal, we collaborate with some of the UK's most trusted and reputable financial companies.

The price of our services, as well as our commission and remuneration

Vehicle Contracts are authorised and regulated by the FCA, and we rely on commissions, arrangements fees and other extra fees. The process of finding your vehicle financing is free. If you are approved for finance, you will sign a lease with one of our panel of funders. Once the agreement is in effect, the finance provider pays us a commission. The commission we earn may be pre-set, but it can also change and may have an impact on the amount the customer must pay. In accordance with new legislation, please send a written request to your VC contact or mail it to "The Compliance Manager" at our office address if you would want Vehicle Contracts Ltd to reveal any potential commission.

We also charge you a non-refundable fee of £199 plus VAT for sourcing your vehicle and raising the order documentation. See information notice for more details or view our guide hub for more detailed information on the leasing process.

Vehicle Contracts Limited is a broker and not a lender and we work with a panel of funders.

Cancellations

If you wish to cancel your vehicle order prior to delivery you must do so in writing. Such cancellation may result in loss of any monies paid to Vehicle Contracts Limited and you will be liable to the cancellation fee agreed in your vehicle order.

This does not affect your rights afforded to you under the Consumer Credit Act 1974, the Consumer Protection (Distance Sales) Regulations 2002 or the Financial Services (Distance Selling) Regulations 2004.

Any additional costs incurred by Vehicle Contracts Limited due to a cancellation by you will be passed on to you. We will provide evidence of such costs upon request.

More information can be found on our terms and conditions page under Cancellation.

Complaints Process

Vehicle Contracts Ltd takes all complaints very seriously. If you would like to make a complaint, please contact us in either writing to: Complaints, Vehicle Contracts Limited, Blythe House, St Philips Court, Coleshill, Birmingham. B46 3AD or by e-mail: info@vehiclecontracts.co.uk or by telephone: 01675 466433.

More information can be found on our terms and conditions page under section “What happens if you have a complaint”.

FOS contact details:

The Financial Ombudsman Service Exchange Tower London E14 9SR Tel: 0300 123 9123.

You may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk.

Credit Search Information

If you’ve gone ahead and placed the order, you've already given your approval for a credit search to be conducted as part of the credit application.

The order form will provide complete information about all costs related to the lease, including the initial payment, monthly rentals, and information about our up-front costs.

More details can be found on our credit search information page.

FCA regulators

Vehicle Contracts Limited is regulated by the FCA. Our registration number is 725582. This can be verified on the register page of the FCA. The FCA can also be contacted by phone on 0800 1116768, you can use our registration number for quoting.