Vehicle Contracts Ltd Terms and Conditions

These terms and conditions contain all the terms of agreement between Vehicle Contracts Ltd (VC) and the user of our website (you, your).

This website is owned and operated by Vehicle Contracts Ltd Company No 4021352 at the following registered address;

Vehicle Contracts Ltd
Blythe House
St Philips Court
B46 3AD

Our service to you shall be the source and supply of a vehicle, financial products, and services which match your requirements.

By using our site you are deemed to be accepting these terms and conditions and thereby have entered into a legally binding contract

The terms and conditions must be read in conjunction with the vehicle order you accept from VC. Please leave this site if you do not accept these terms and conditions.

VC reserves the right to make changes to these terms and conditions. Changes will take effect from the time and date they are posted on the website.

Website Contents (www.vehiclecontracts.co.uk):

This website displays data which is supplied to VC by finance companies and vehicle manufacturers. Whilst every effort is made to ensure this data is as accurate as possible, this information should only be used as a guide. For the avoidance of doubt, you should check all details of the vehicle you wish to order directly with the manufacturer or one of their franchised dealers. VC will not be held responsible for any loss damage or otherwise caused by the reliance upon information contained on the website.

All images are for illustration purposes only. Images may not represent the exact specification of your vehicle.

We reserve the right to make changes to the contents of the website at any time without notice and incurring liability to you.

Prices on the VC website are for information purposes only and do not constitute an offer by VC which is capable of acceptance by you

Products Quoted:

VC only provides Contract Hire and Personal Contract Hire. All Quotations on the site are spread rentals 3+23, 35, 47 or 6+23, 35, 47 unless otherwise stated

Pricing Policy:

Prices quoted for Business Contract Hire exclude VAT.

Prices quoted for Personal Contract Hire include VAT.

The VAT is set to the prevailing national rate at the time, should this rate change during the length of your contract the payments will be adjusted accordingly by the finance company.

Unless stated to the contrary the prices include:

The rental includes full mainland UK driven delivery. VC reserves the right to pass on costs imposed on VC by the franchised dealer for deliveries to certain locations in the UK. Delivery on a trailer may be available free of charge or at extra cost;

Number plates;

Road fund licence for the duration of the contract (unless stated otherwise);

Vehicle Registration Charge;


VC reserves the right to withdraw a quotation before or after a vehicle is ordered by you. This may be because of, but shall not be limited to, changes in money costs, manufacturer’s prices or residual value changes.

Prices on the VC website are for information purposes only and do not constitute an offer by VC which is capable of acceptance by you.

VC will provide a quotation for you based on your specification and needs. VC will not be held liable for any extras, options or otherwise you fail to adequately describe to VC or our agents.

Finance applications:

Following an acceptance by you of a quotation from VC, You will be prompted to complete a financial application form.

In providing either your business and/or personal information to VC, You authorise VC to disclose this information and any other information we hold to one or more finance companies for the purpose of considering your finance application. By this act you are also accepting the terms and conditions of the finance company.

We rely on you to provide accurate information and relevant documentation when requested by the finance company.

If you are applying on behalf of a Limited Company, you are confirming you have the authority for a credit search to be carried out in the name of the Company and its Directors.

The finance company will use the information provided to carry out searches with Credit Reference Agencies. A record of this search will be kept and may be used by other lenders in assessing future applications from you or your business. The finance company will make checks with various fraud prevention agencies to detect and prevent fraud.

VC will rely on you to provide the finance company accurate information at all times.

You will be requested to provide any additional information required by the finance company as a condition of their consideration of your finance application. Refusal to do so will result in the finance application being declined or different acceptance terms offered.


By signing and returning the vehicle order you are accepting these terms and conditions and agreeing to order your vehicle in accordance with these terms and conditions and the conditions on the vehicle order. All orders are a legally binding contract. Sign only if you wish to be bound to the terms and conditions

An order does not create a contract between you and VC. For a contract, VC must locate you a vehicle which matches your chosen specification at a price acceptable to both you and VC.

Until you enter into a financial agreement with a finance company, there is no contract to hire a vehicle in force. This will only become in force on the signing of the finance contract by both yourself and the finance company. The finance company will notify all parties when the contract is in force.

VC will accept no responsibility for any errors or omissions regarding vehicle model or specification, including any optional extras.

If you have accepted the order and these terms and conditions. It is your responsibility to check the vehicle you are ordering is to your requirements.

VC will not take a deposit from you once we accept the signed vehicle order. If you cancel the vehicle order a cancellation fee of £500+VAT will become due payable within seven working days.

Delivery and Documentation:

All documentation required by the finance company must be completed by you and returned to VC prior to the delivery of your vehicle being arranged.

Any cooling off period stipulated by the finance company must have expired before delivery of the vehicle can be arranged.

If documentation is incorrectly completed and/or all supporting documents required by the finance company have not been received and approved by the finance company, delivery will also not be arranged.

VC will charge a document fee of £189+VAT for each vehicle. This charge covers all documentation, administration, and standard delivery costs

Any outstanding monies owed to VC must be paid before delivery will be arranged.

Delivery timescales are an indication only. Whilst VC endeavour to meet any timescale quoted, we will not be liable for any compensation arising out of a delay to the vehicle due to factors out of VC control.

The statutory cooling off period observed by finance companies applies to all vehicles and as such, vehicles will not be delivered until the cooling off period has expired.

All vehicles must be insured Fully Compressive by you. We may require proof of insurance subject to finance company rules. You must be a named driver or main policy holder on the insurance certificate. You must also inform your insurance company that the finance company is the owner and registered keeper of the vehicle (unless stated otherwise).


If you wish to cancel your vehicle order prior to delivery you must do so in writing. Such cancellation may result in loss of any monies paid to VC and you will be liable to the cancellation fee agreed in your vehicle order.

This does not affect your rights afforded to you under the Consumer Credit Act 1974, the Consumer Protection (Distance Sales) Regulations 2002 or the Financial Services (Distance Selling) Regulations 2004.

Any additional costs incurred by VC due to a cancellation by you will be passed on to you. We will provide evidence of such costs upon request.


VC will use a panel of carefully selected finance providers from which VC may receive a commission.

The Financial Conduct Authority expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that "commission" means any financial consideration.

In-line with new legislation, if you would like Vehicle Contracts Ltd to disclose any potential commission please make your request in writing to your VC contact or write to ‘The Compliance Manager’, at our office address

Vehicle Contracts Ltd Privacy & Cookie Policy

This privacy policy sets out how Vehicle Contracts Ltd (VC) uses and protects any information that you provide VC when you use this website. VC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website it will only be used in accordance with this privacy statement.

You may refuse to accept cookies by activating the setting on your browser. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser settings our system will issue cookies when you log on to our site.

We may collect the following information:

Name and job title; Contact information including email address Demographic information such as postcode, preferences and interests; Information relevant to customer surveys and/or offers

What we do with the information we gather:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The following cookies are set by Google Analytics

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Description: Randomly generated number, which expires after you (the user) exits the browser which you are using.
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Description: Randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search). This cookie will expire after 6 months.
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Description: Randomly generated number, expires after 2 years. For further details on the cookies set by Google Analytics, can be seen here To learn more about cookies and how to manage them, visit AboutCookies.org

3rd Party Cookies

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Description: We embed feeds from Twitter. The site does not use cookies to a profile of your browsing behavior on third-party sites or show you ads, although it may user anonymous or aggregate data to improve ads generally. You can remove or block cookies using the settings in your browser, but in some cases, this may impact your ability to use Twitter. For more info:http://twitter.com/privacy

Name: Facebook
Description: We embed feeds from Facebook. The site does not use cookies to a profile of your browsing behavior on third-party sites or show you ads, although it may use anonymous or aggregate data to improve ads generally. You can remove or block cookies using the settings in your browser, but in some cases, this may impact your ability to use Facebook.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Data Protection Statement

1. We will collect and store your personal and financial information which will be handled in accordance with the Data Protection Act 1998. We may also collect information from third parties such as employers and credit reference agencies, fraud prevention agencies and other organisations.
2. We will use your personal information to provide you with advice on personal contract hire contracts that you request from us. In providing the services to you, we may pass your personal information to other financial firms.
3. We may be required to pass on your personal information to the FCA, FOS or the FSCS to help with an investigation or complaint or other authorities as required by law.
4. You have the right to access information we hold about you by making a request to us in writing. We have the right to charge you a fee of £10 for this service.

Direct Marketing

Whenever you are asked to fill in a enquiry form on the website, look for the box that you can click to indicate that you agree to your information to be used by Vehicle Contracts Ltd for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at;

Vehicle Contracts Ltd
Blythe House
St Philips Court
B46 3AD